Rachel Marshall

Owner and Director

Hi, I'm Rachel and I live at home with my husband and have two (not so little anymore!) boys, one at university and one working in operations management. We enjoy going out for meals and on family holidays together to either of my favourite destinations, Menorca or Filey! I have just over 16 years experience working with children in various roles including as a pre-school manager and most recently, before Smiles, as a learning support assistant at St Bartholomew’s Primary School. In this time, I have gained my Level 3 NVQ in Children's Care, Learning and Development, as well as completed numerous training courses including Safeguarding Children for Designated Safeguarding Lead, Behaviour Management, Speech and Language, Paediatric First Aid, Leadership and Management, Physical Intervention for Early Years, Mental Health and Young People, Autism Awareness, Forest School, E-Safety, Data Protection and Diversity, Inclusion & Belonging. I am passionate about providing safe and enjoyable wraparound childcare at Smiles. I look forward to giving all the children of our very own 'Smiles Family' a fun and safe environment to come and enjoy!

Harvey Marshall

Associate Director

Hi, I'm Harvey! I have been at Smiles since we first opened, with over 6 years experience working with children in the out of school sector both at Smiles and a local holiday camp. I have also supported a local a pre-school setting following an 'Inadequate' Ofsted rating to go on and achieve 'Good' just six months later. I have held various roles at Smiles, including Playleader and Senior Leader, before stepping back from my term-time role to study BSc (Hons) Paramedic Science at university. I have recently become our Associate Director, mainly responsible for our holiday club, but I also oversee many of business operations behind the scenes involving our wraparound childcare provision. I often provide cover for before and after school club and pop in to say hello whenever I can! I have recently completed my Level 4 Award in Nursery Management and also hold a Level 3 Diploma in Childcare on top of completing various training including Paediatric First Aid, Spotting the Sick Child, Safeguarding Children for Designated Safeguarding Leads, Children's Playwork, Mental Health and Wellbeing, Early Years, Behaviour Management, and Level 3 Special Educational Needs Coordination (SENCo).

Grace Biggs

Senior Leader (Health, Safety & Wellbeing)

Hi, I'm Grace and I live in Quorn with my family. I joined Smiles in 2022, progressing into my current role as Senior Leader looking after the health, safety and wellbeing on the children in our wraparound setting. I have completed training including Level 1 and 2 Safeguarding, Prevent, Paediatric First Aid, Positive Behaviour in Early Years, Mental Health Awareness, Mental Health and Wellbeing in Young People and Diversity, Inclusion & Belonging. I've also completed a Level 3 Diploma in Childcare covering themes including: Early Years Provision; Keeping Children Healthy & Safe; Play, Imagination & Creativity; and, Children with Special Needs. In the future, I am hoping to pursue a career in childhood psychology. In my spare time, I enjoy going out with my friends and spending time with my family. I really enjoy working with children and I am loving my experience at Smiles and being part of this amazing team!

Alice Hall

Senior Leader (Pastoral Care & Children's Experience)

Hi, I’m Alice and I live with my partner Max and our dog Dougie in Sileby. In my spare time, I enjoy going for walks, looking after my horse Rosalyn, enjoying a catch up with friends and spending time with our little family. I have worked within the childcare sector since leaving school in a nursery setting, a local primary school and being a nanny, and after having a short break I can’t wait to be back! I am excited to join the Smiles team as the Senior Leader responsible for pastoral care and children's experience, and continue working in childcare! In thus time I have completed my NCFE CACHE Level 3 Diploma for the Early Years Workforce (Early Years Educator) and have also attended various training including Understanding Autism, Paediatric First Aid, EYFS, Mental Health and Young People, Keeping Children Safe in Education and Safeguarding Children for Designated Safeguarding Leads. I am really looking forward to being part of the Smiles family and helping your children grow and flourish!

Ava Jones

Playworker

Hi, I’m Ava and I live in Mountsorrel with my family and our pet dog, Narla. I am currently at Rawlins Post- 16 studying Biology, Chemistry and Film studies. In my spare time I enjoy going out with my friends and playing football with my team, where I have won many awards with them during the time I’ve played. I have previously volunteered at a local After School club and enjoyed taking care of the children and helping to create new, fun activities for them. I have completed Level 1 Child Safeguarding, Prevent Duty, Mental Health and Young People and First Aid Awareness training, and recently completed my Level 3 Diploma in Childcare. In the future I hope to attend university in America and specialise in Paediatric Dentistry. I’m excited to be a part of the Smiles team!

Lilly Evans

Playworker

Hi , I’m Lilly and I live in Quorn with my family and our dog Bobby. I am currently at Rawlins Post-16 studying Art, English Literature and Geography. In my spare time I enjoy swimming and looking after my baby sister Ada. My swimming has enabled me to work as an Assistant Swimming Teacher. Whilst in this role I have completed my STA Level 2 Safety Award for Teachers. I am also Safeguarding, Prevent and Wellbeing and Mental Health trained, as well as having a Level 3 Diploma in Childcare. I have also worked as a Farmhand and Children’s Party Host at Stonehurst Farm and as an Activity Leader at Tay play Holiday Camps. In the future, I hope to attend university and go into the fashion industry. I am enjoying being a part of the Smiles team!

Olivia Kirk

Play Assistant

Hi, I’m Olivia, and I live in Quorn with my family and our two cute but naughty, miniature dachshunds. I am currently studying A-Levels in English Literature, French, and History at Rawlins. In school, I volunteer as a Right to Read Mentor, helping younger students develop their literacy skills and love of reading. In my spare time, I love musical theatre, both performing and watching musicals, as well as going to as many live music gigs as I can. I also volunteer at Quorn Library and enjoy supporting and being a member of the local community. I am Safeguarding and Prevent trained. In the future, I plan to attend university to study History, and continue developing my French language skills. I enjoy being a member of the Smiles team!